PowerDNN Billing Policies
At PowerDNN, we do everything we possibly can to run an efficient and affordable company that is flexible and can meet the needs of our customers. However, we do use automated systems to handle a large amount of our billing processes. The charts below will explain what you should expect from us as a vendor and what we expect from you as a customer.
Subscription Payment Policies and Due Dates
Shared Hosting Accounts
The following chart is an example of how our billing processes work for shared hosting customers. The chart below demonstrates how a subscription is handled that begins on January 1, does not make payment, and does not contact our billing department is handled.
With all shared hosting accounts, payment is due in advance before service is rendered. If payment is declined or unsuccessful, you will have 5 days to resolve the issue through the system or by contacting our billing department. If it is not resolved, then your account will go into graced status. As a graced customer, you will not have the ability to manage your hosting environment, however, your website and services will still continue to function. You may still make the payment through the control panel to resolve the issue. After the subscription has been in graced status for 10 days, the billing system will automatically deactivate the website, however, if you are aware that you are not going to make the cut-off, you may contact our billing department for a one-time 15 day extension. If you still wish to continue your service, you will need to pay a 20% reactivation fee on your website in addition to your previous bill and then your website will come back online. If you have not made any payments for an additional two weeks, then the website will be cleaned off of the hosting server in order to preserve space for other customers. Throughout this process, our billing system will generate emails to the address on file informing you of the status of the account. If you believe you are not receiving these emails, please ensure the correct email address is on file and that your messages are not being delivered to your spam folder.
Dedicated Server / Multi-Service Subscriptions
The following chart is an example of how our billing policies work for dedicated server and multi-service subscriptions. The chart below demonstrates how a subscription is handled that begins on January 1 but does not make payment.
With all server and multi-service subscriptions, payment is due in advance before service is rendered. If payment is declined, unsuccessful, or late, you will have 1 month to resolve the issue through the system. If it is not resolved, then your subscription will go into graced status and incur a $25 per-service late fee. As a graced customer, you will not have the ability to manage your hosting environment, however, your website and services will still continue to function. You may still make the payment through the control panel to resolve the issue. After the subscription has been in graced status for an additional month, then a final $50 very-late-fee will be placed on the account and the subscriptions will be deactivated. After the account has been in the expired status for 1 month, then the server will be cleaned and provisioned for other customers. Throughout this process, our billing system will generate emails to the address on file informing you of the status of the account. If you believe you are not receiving these emails, please ensure the correct email address is on file and that your messages are not being delivered to your spam folder.
Once a service has been limited on access, all open payments must be made in order to bring the subscription back into good standing. For example, if a server is due on January 1 but payment is not received until February 2, in order to receive full control over the server, the January 1 payment will need to be made, the $25 late fee will need to be paid, and the invoice for the month of February as well.
Graced Accounts
If you know that your organization will be late on a single payment, please contact our billing department to work out a one-time exception so that your service is not interrupted. Customers requiring an extended grace period will still only have limited access to their hosting environment, however, we will work with you to ensure your websites continue to function uninterrupted.
Account Termination
Termination Requests for Shared Hosting: If at any point during your subscription period you wish to terminate your subscription you must request this in writing. This can be done by one of two methods
Preferred method – Submit a Ticket through your control panel with your reason for Termination.
You may also place a general ticket to the Billing Department advising them that you would like to Terminate.
You will receive an email confirmation from us once we have received and processed your request.
Termination Requests for Dedicated Servers: If at any point during your subscription period you wish to terminate your subscription we need to have the request in writing 30 days prior to cancelation. This can be done by one of two methods
Preferred method – Submit a Ticket through your control panel with your reason for Termination.
You may also place a general ticket to the Billing Department advising them that you would like to Terminate.
Termination Refunds
If you wish to terminate your services with PowerDNN, your service will still continue to function until the end of your subscription period. We will be unable to provide any refund unless a the termination request was made within 5 calendar days of date of the automatic payment.
Services Rendered
Payment Methods: By default, and for your convenience, when you sign up our system will automatically set your credit card up for automatic recurring payments to be made for your services with us. If you want certain changes made to your account (please see the standard list of fees below) we will need a valid form of payment or payment agreement on file such as a Credit or Debit Card before we are able to complete your work. If you are unable to provide us with that information you will need to contact the PowerDNN Billing Department at 1-877-743-8366 Ext. 3 between the hours of 9am to 5pm CST to discuss an alternate form of payment.
Repayment Plan
If in the event that your Dedicated Server subscription should fall behind on payments we are willing to make arrangements to help you bring your account current. We have created a standardized contract that we will provide you outlining the stipulations of the plan. During this period we will allow you to have limited access to your server. We also ask that your account be brought current within a 3 month time frame, by paying a portion of your past due balance in addition to your monthly Subscription fee. If you are requesting this service you must contact Billing Dept. between the hours of 9am to 5pm CST at 1-877-743-8366 ext. 3, and we will work out an arrangement and fax you the contract to sign and return.